What is Personal Information?
Under this Privacy Policy, “Personal Information” refers to any data that can identify you as an individual, as defined by applicable privacy laws. This may include your name, address, phone number, email address, profession, or other details that could reasonably identify you.
What Personal Information Does Premium Residential Collect?
Depending on your interaction with us, Premium Residential may collect the following information if you are a current or prospective client (vendor, purchaser, landlord, or tenant), website visitor, or enquirer:
- Contact details (name, address, phone number, email);
- Identification documents (e.g., driver’s license number);
- Property ownership details (current or desired);
- Transaction history (properties bought, sold, or leased);
For rental applicants, we may also collect:
- Employment and income details (salary, employer, employment status);
- Financial referees (for tenancy applications).
In some cases, additional Personal Information may be required to deliver our services effectively.
How Does Premium Residential Collect My Personal Information?
We primarily collect information directly from you, including via:
- Written or electronic communications (email, letters, forms);
- Conversations with our representatives;
- Website interactions.
We may also obtain information from third parties, such as:
- Public databases (e.g., property records, directories);
- Credit reporting agencies or government entities;
- Referrals from existing clients.
For tenancy applications, we may verify your details with authorised credit-checking agencies.
What If I Don't Provide My Personal Information?
If you choose not to share necessary information, we may be unable to:
- Provide our services to you (or at the same standard);
- Keep you informed about relevant properties or services;
- Personalise your experience on our website.
Why Does Premium Residential Use My Personal Information?
We collect and use your data to:
- Deliver real estate services (sales, rentals, property management);
- Comply with legal and regulatory obligations;
- Assist with related services (e.g., finance, conveyancing);
- Improve our offerings through internal research and marketing;
- Update records and respond to enquiries or complaints.
Your information will not be sold or shared for unrelated purposes without your consent.
How Is My Personal Information Used?
We may use or disclose your information for:
- Legal compliance (e.g., property laws, tenancy regulations);
- Service delivery and business operations;
- Website optimisation and user experience improvements;
- Marketing (with your consent) about relevant properties or services.
We will only use your data for purposes other than those for which you provided it, with your permission or where required by law.
Direct Marketing
We may occasionally send you updates about services, promotions, or market insights via email, SMS, or mail. You can opt-out at any time using the unsubscribe link in communications or by contacting us.
Our Website and Cookies
Our website, premiumresidential.com.au, uses cookies to enhance your browsing experience. These small files help us recognise your device, track site usage, and improve functionality. You can turn off cookies in your browser settings, but this may limit the features of certain websites.
While we take security seriously, no online transmission is 100% secure. This policy does not apply to third-party links on our site; please review their privacy terms separately.
Can I Remain Anonymous?
You can browse our website and attend open homes without revealing your identity. However, if you engage in a property transaction, we are legally required to collect identifying details.
Accessing or Correcting Your Information
You may request access to or correction of your Personal Information by contacting our Privacy Officer. We aim to respond within 14 days and provide the information within 30 days, subject to legal exceptions. A reasonable fee may apply for administrative costs.
If we cannot fulfil your request, we will explain why in writing.
Who Does Premium Residential Share My Information With?
We may disclose your information to:
- Service providers (e.g., maintenance, IT, marketing);
- Government bodies (e.g., land titles offices, bond authorities);
- Credit agencies (for tenancy applications);
- Overseas partners (with safeguards in place).
We do not sell your data to third parties for marketing purposes.
How Is My Information Secured?
We store Personal Information securely and restrict access to authorised personnel. When no longer needed, we take steps to destroy or de-identify data.
Contact Us
For privacy-related enquiries, contact our Privacy Officer:
Phone: 0412 502 404
Email: [email protected]
Mail: Premium Residential Head Office: 138 Racecourse Road, Ascot QLD 4007
Resolutions:
If you have any concerns, please get in touch with us first. If unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC):
Policy Updates
This policy may be updated periodically. The latest version will always be available on our website.
Last updated: 01/07/2025